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This included a lack of "documented information security policies...[and] an explicit risk management process" and that it failed to adequately train staff at all levels on their security and privacy obligations.Now, the joint Australian-Canadian investigation into the hack has found ALM "fell well short" of its responsibility to customers.The report found that ALM "did not have appropriate safeguards in place considering the sensitivity of the personal information" it held.The CEO of Ruby (formerly ALM) who took the reins in April this year, Rob Segal, says the company voluntarily entered the new compliance arrangements."The company continues to make significant, ongoing investments in privacy and security to address the constantly evolving threats facing online businesses," he said in a statement on the Ashley Madison site.The hackers warned ALM that it would leak personal details of 36 million members unless ALM changed its policies -- specifically around letting users permanently delete their accounts.
ALM has agreed to a number of remedies, including the promise to conduct a comprehensive review of security, to stop indefinite retention of information from deleted profiles and to provide a "no-cost option" for users who want to withdraw consent for their information being held by the site.Annalee Newitz, a reporter who helped expose the site’s use of bots, also uncovered internal documents showing that 80% of initial purchases on Ashley Madison were by a male user trying to communicate with a bot.Meanwhile, CNN Money reports that customers who disputed charges from the site were told that records of their activity would be mailed to their home, essentially a threat to expose them to spouses and families.A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile.The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc.
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Ashley Madison, which goaded more prudish corners of the internet with the tagline "Life is short.